COMPREHENDING THE CUSTOMER EFFORT SCORE (CES)

The Customer Effort Score also known as CES, is a valuable metric in customer satisfaction. It measures how much work customers invest when interacting with your organization. A high CES points to that customers find it easy when dealing with your brand. Conversely, a low CES highlights areas where the customer journey needs improvement. By tracki

Want to fuel user engagement and enhance your audience's experience? Gamification is the magic sauce! By implementing game-like elements into your content, you can motivate participation and foster a more immersive environment. Here are 5 proven gamification strategies that will level up your results: {Points and Badges: Reward user actions with p